In class we discussed the 4 key questions to improve connection rates.  These four key questions are:

  1. Is there a better time of day to call
  2. Can you get past the gate keeper
  3. How are you using voicemail to build a pre-meeting relationship
  4. Are you using the proper voice

I appreciate this approach to sales.  The traditional approach to sales was all about closing the deal.  Little thought or consideration was put into how to approach the prospect in a way that is most favorable to them.  It is encouraging to see that sales is becoming more  about identifying pain and less about simply pushing a sale.  Like we talked about in class, sales is about service.  Providing a service to someone in need should be what drives sales in the startup.  When approaching a prospect it is important to consider these four key questions.  Make sure to take into account the prospect’s busy schedule and match them where they are – which might mean calling back at a later time, and that’s ok.

2 thoughts on “Improving Connection Rates”
  1. I agree that cold calling is not an easy task for salespeople. I personally am uncomfortable with cold calling, but I feel that knowing the right questions to ask will be very beneficial in connecting to the customer. This is definitely something that gets easier with practice.

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