Over break I encountered numerous examples of individuals engaging in positive and negative sales tactics. Some people engaged with tactics involving intense pressure and quality reassurance that I needed to have the extra product and that I would be ill prepared without set upgrade. One particular example of this was going out to eat over the break and the bartender serving us could not close the sale of getting his customers to order the more expensive drink and appetizer. Instead of asking questions and using descriptive language when describing their product. They only mentioned the product and not why we as a customer should pay more. A positive approach when attempting to get a higher bill for a larger tip percentage would be to engage with the customer on what his or her favorite meal is and how a set drink or appetizer would allow their pallet to be expanded by introducing the drink and appetizer from the start of the meal.

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