Is Kelly Kapoor Good at Her Job?
williamsef24 The Office is a great show all about sales, but there are other characters that are no the traditional salesperson. One being Kelly Kapoor. Kelly works in customer service. She…
Customer Service
Relationships, Rapport, and Too Much Talking: Sales Lessons from Dunder Mifflin Paper Company
karnssk22 “Bears, beets, Battlestar Galactica.” If I asked you what TV series this quote is from, what would you say? If you answered with “The Office,” then congratulations, you are well…
Cameron Salon
Sophia Whiteman https://www.cameronsalon.com/home/3750416 My Aunt Lori is a true entrepreneur and owns her own full service hair salon, the Cameron Salon. She started the salon from scratch, with her parent’s help after…
The Pittsburgh Home and Garden Show – A Lesson in Sales
The Home and Garden Show was held at the David Lawrence Convention Center over the past week. There are many things that vendors are selling there, that can be purchased…
eBay Sellers and Trust
Luke Owen When I am looking to purchase something online I often check to see what used offerings are available on eBay. This can be a great way to save money on…
Sales at Sephora
Katie Blendermann Like most college students on spring break, I went shopping. As I was walking through the local mall in my area, I passed by a Sephora, which is a popular…
Reinventing the ABC’s
David Since the 80’s, Always Be Closing has been a common mantra among salespeople. The idea is that the salesperson should try to maximize the number of sales they make by…
Attention to detail
Attunement
Business::Advertising
Business::Sales
Business::Small Business
Customer Service
Perspectives on Sales
Retail Sales
Sales Process
Sales Struggles
Salesmen
Small Business
The 700 Shop
Over my lifetime, my family has become friends with a local business owner, who owns and runs The 700 Shop in Kittanning, PA. The shop specializes in men’s clothing and…
A Twist on Telemarketing
Zach Rogers https://www.youtube.com/channel/UCdN4aXTrHAtfgbVG9HjBmxQ Growing up, I loved watching Key and Peele’s YouTube skits. They are very funny and so clever. This one is another classic that I find funnier after having some…
Sales in “Love Actually”?
Todd Hangliter In this extremely funny scene from the movie, “Love Actually”, we find a great example of how NOT to mimic your customer. Lately in class we have been discussing mimicry…