\u201cIf someone slaps you on one cheek, turn to them the other also. If someone takes your coat, do not withhold your shirt from them\u201d (Luke 6:29). \u00a0Sandler Rule #28, \u201c\u201cWhen under attack, fall back,\u201d reminded me of this verse. David Mattson explains the value of appropriately conceding to the prospect; not in a, \u201cThe customer is always right\u201d attitude, but with humility and genuine care for the customer. Mattson says, \u201cIt\u2019s hard to fight with someone who surrenders up front.\u201d I was able to implement this strategy a number of years ago while working at Booths Corner Farmers Market at a sausage sandwich stand. A customer got ridiculously mad at me because I accidently helped the person behind him in line before I helped him. He literally glared at me for about 10 minutes from the nearby seating area before I went over to him, explained the situation, and apologized. As he was walking away, he mumbled \u201cThank you\u201d (for apologizing) and seemed to be ok after that. It definitely took some courage and intentionality for me to go talk to this customer but I think it was worth it. Life is about balance, and selling is no exception. If you want to keep a customer or prospect happy without over-extending yourself, Rule #28 is essential. What are some other scenarios where you could implement this concept?<\/p>\n","protected":false},"excerpt":{"rendered":"
\u201cIf someone slaps you on one cheek, turn to them the other also. If someone takes your coat, do not withhold your shirt from them\u201d (Luke 6:29). \u00a0Sandler Rule #28, \u201c\u201cWhen under attack, fall back,\u201d reminded me of this verse. David Mattson explains the value of appropriately conceding to the prospect; not in a, \u201cThe […]<\/p>\n","protected":false},"author":49,"featured_media":1082,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/1081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/comments?post=1081"}],"version-history":[{"count":1,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/1081\/revisions"}],"predecessor-version":[{"id":1084,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/1081\/revisions\/1084"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media\/1082"}],"wp:attachment":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media?parent=1081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/categories?post=1081"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/tags?post=1081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}