Today in class the concept of the “customer is always right” came up. This concept is certainly not a new one in sales or business in general. It is often attributed to Marshal Field who owned the department store of the same name. Field felt the saying was key to his success as a merchant. In fact, he took the saying to an extreme hiring men whose sole job was to be fired to please irate customers. This is perhaps a bit further than Pink or Professor Sweet would wish to take the saying. But none the less the saying is valid for most cases.<\/p>\n
Some exceptions were brought up in class and most were valid and usually quite funny. My father’s first mall food court restaurant was home to a similar incident to some of the ones in class when an older man became irate that they had switched from\u00a0<\/em>frozen French fries to <\/em>fresh cut fries. But these are limited exceptions in the grand scheme of things.<\/p>\n Regardless, in sales we need to put the customer needs first through listening and attunement to customer needs. Attunement seems like a very important concept not to consciously practice but unconsciously integrate into day to day life. Before I took this class I learned about the concept of mirroring others to make them feel more comfortable, they cross their legs you cross your legs type of thing. Doing this too obviously can seem forced or like a show of dominance which is not the object of good customer focused sales. But on the subconscious level we can subtly imitate and learn from our clients to better understand them. By using empathy and common sense we can try to understand when they are somehow not “right” how they would come to that conclusion and how we can fix what we are doing to help them better. Preferably without firing some dude.<\/p>\n https:\/\/slate.com\/culture\/2015\/10\/steve-jobs-movie-was-the-customer-is-always-right-really-coined-by-a-customer.html<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Today in class the concept of the “customer is always right” came up. This concept is certainly not a new one in sales or business in general. It is often attributed to Marshal Field who owned the department store of the same name. Field felt the saying was key to his success as a merchant. […]<\/p>\n","protected":false},"author":3184,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12198","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/users\/3184"}],"replies":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/comments?post=12198"}],"version-history":[{"count":1,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12198\/revisions"}],"predecessor-version":[{"id":12206,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12198\/revisions\/12206"}],"wp:attachment":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media?parent=12198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/categories?post=12198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/tags?post=12198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}