The Office is a great show all about sales, but there are other characters that are no the traditional salesperson.\u00a0 One being Kelly Kapoor.\u00a0 Kelly works in customer service.\u00a0 She will answer phone calls all day long and respond to disgruntled customers.\u00a0 In a particular scene in an episode, “Product Recall,” Ryan, who sits right beside Kelly mimics her phone call.\u00a0 Every time she answers the phone, she says, “Customer service, this is Kelly. Oh my [goodness] I’m so sorry, it’s so messed up. Everyone here is so upset, you have no idea. I’ll be thinking about you all day.”\u00a0 Ryan is thoroughly annoyed because he is tired of hearing the same sentences over and over again.\u00a0 However, is Kelly a good salesperson?\u00a0 Does her response help to keep customers that are not happy to come back?<\/p>\n
Kelly is extremely extroverted.\u00a0 She talks furiously about herself to others and does not seem to truly listen.\u00a0 Her persistence about whatever the topic may be often annoys her audience.\u00a0 As for her response on the phone, she has room to improve, but, in contrast to her character, it is a fine start.\u00a0 Looking at the positives, Kelly will listen to the customer.\u00a0 She will make sure that he or she feels heard.\u00a0 She tried to emphasize with whoever she is talking to.\u00a0 She does not want to rock the boat any further, but instead lets them know she too is concerned.\u00a0 Still, she can most definitely improve.<\/p>\n
Kelly should listen to the customer and ask questions.\u00a0 She needs to understand why they are feeling the pain they do.\u00a0 Then, she needs to work to draw them back into the company.\u00a0 Kelly needs to find if there is more to the pain than the surface level complaints; she needs to dig deep.\u00a0 After that, she needs to listen.\u00a0 Kelly and listening are typically not in the same sentence, however listening is key to truly understanding the pain.\u00a0 Once she listens and digs deep enough, then she can help to draw the customer back into wanting to work with Dunder Mifflin.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Office is a great show all about sales, but there are other characters that are no the traditional salesperson.\u00a0 One being Kelly Kapoor.\u00a0 Kelly works in customer service.\u00a0 She will answer phone calls all day long and respond to disgruntled customers.\u00a0 In a particular scene in an episode, “Product Recall,” Ryan, who sits right […]<\/p>\n","protected":false},"author":3196,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102,153,34,440],"tags":[],"class_list":["post-12229","post","type-post","status-publish","format-standard","hentry","category-attunement","category-customer-service","category-pain","category-personality"],"_links":{"self":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/users\/3196"}],"replies":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/comments?post=12229"}],"version-history":[{"count":1,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12229\/revisions"}],"predecessor-version":[{"id":12231,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/12229\/revisions\/12231"}],"wp:attachment":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media?parent=12229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/categories?post=12229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/tags?post=12229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}