{"id":3286,"date":"2017-03-27T23:45:38","date_gmt":"2017-03-27T23:45:38","guid":{"rendered":"http:\/\/gccwebsites.com\/startupsales\/?p=3286"},"modified":"2017-03-27T23:45:38","modified_gmt":"2017-03-27T23:45:38","slug":"what-i-learned-from-thousands-of-phone-calls-and-the-office","status":"publish","type":"post","link":"https:\/\/gccwebsites.com\/startupsales\/what-i-learned-from-thousands-of-phone-calls-and-the-office\/","title":{"rendered":"What I Learned from Thousands of Phone Calls and the Office"},"content":{"rendered":"<p>https:\/\/www.youtube.com\/watch?v=PUnsNU4JRAA<\/p>\n<p>I am a junior in college, and for the sixth semester in a row, I have been what Grove City College has dubbed&#8230; a Crimson Caller. Basically, our job is to call alumni and update their information, ask about their college experience, and ask for monetary donations.<\/p>\n<p>Here&#8217;s what I learned from nearly three years of calling&#8230; and also the Office.<\/p>\n<ol>\n<li><strong>Do not make fun of a customer, ever.<\/strong> Even if their name is funny or if they accidentally said something that makes you want to giggle. It doesn&#8217;t matter. No matter how nice a customer is, you have to remember that they aren&#8217;t your best friend, and you don&#8217;t know what offends people that you&#8217;ve only been talking to for 30 seconds.<\/li>\n<li><strong>Treat them with respect, even if it is not reciprocated.<\/strong> Sometimes, people you talk to on the phone are extremely rude. It doesn&#8217;t matter. It&#8217;s your job to maintain a professionally pleasant voice throughout the conversation.<\/li>\n<li><strong>Speak loudly but not aggressively.<\/strong> In many instances, people that I&#8217;ve talked to on the phone could not hear me. It is really easy to get annoyed and raise your voice in annoyance under the pretext that they couldn&#8217;t hear you. Even if you have to repeat what you said five times and basically yell into the phone, maintain a pleasant posture throughout.<\/li>\n<li><strong>Do not give up on a customer based on first impressions.<\/strong> Sometimes people answer the phone and, immediately, you think to yourself: there&#8217;s no way their buying\/donating\/giving me their time. Don&#8217;t judge too quickly. Just ask good questions and do your job and, possibly, you might switch around the situation.<\/li>\n<\/ol>\n<p>Happy selling!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/www.youtube.com\/watch?v=PUnsNU4JRAA I am a junior in college, and for the sixth semester in a row, I have been what Grove City College has dubbed&#8230; a Crimson Caller. Basically, our job is to call alumni and update their information, ask about their college experience, and ask for monetary donations. Here&#8217;s what I learned from nearly three [&hellip;]<\/p>\n","protected":false},"author":106,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,65],"tags":[],"class_list":["post-3286","post","type-post","status-publish","format-standard","hentry","category-dos-and-donts","category-movie-clips"],"_links":{"self":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/3286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/users\/106"}],"replies":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/comments?post=3286"}],"version-history":[{"count":1,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/3286\/revisions"}],"predecessor-version":[{"id":3287,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/3286\/revisions\/3287"}],"wp:attachment":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media?parent=3286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/categories?post=3286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/tags?post=3286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}