{"id":563,"date":"2015-02-25T20:13:58","date_gmt":"2015-02-25T20:13:58","guid":{"rendered":"http:\/\/gccwebsites.com\/startupsales\/?p=563"},"modified":"2015-03-10T02:47:14","modified_gmt":"2015-03-10T02:47:14","slug":"dont-be-casper-milktoast","status":"publish","type":"post","link":"https:\/\/gccwebsites.com\/startupsales\/dont-be-casper-milktoast\/","title":{"rendered":"Don&#8217;t be Casper Milktoast"},"content":{"rendered":"<p>I have always been a pretty empathetic person, possibly too empathetic. After working at Enterprise Rent-A-Car, I have had to change somewhat when working with customers. I often hear things like, &#8220;the customer is always right.&#8221; This is true to an extent, but it can be taken too far.<\/p>\n<p>I specifically remember certain customers who always had something to complain about or always gave me some story of why they deserve discounts. The first time that I rented to them I made the mistake of giving them too many discounts, upgrades, etc&#8230; The next time they came in, they expected those things and immediately started asking for discounts when they walked in the door. I did not give them all the discounts from then on because it would not be good business for the branch. This caused us to lose some customer service points.<\/p>\n<p>While empathy is good, it is possible to empathize too much and end up hurting business. My branch lost money the first time we rented to them because of all the discounts. The branch also lost customer service ratings afterwards because we could not hand out the discounts the next time. It is important to create a balance right away between empathy and sternness.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have always been a pretty empathetic person, possibly too empathetic. After working at Enterprise Rent-A-Car, I have had to change somewhat when working with customers. I often hear things like, &#8220;the customer is always right.&#8221; This is true to an extent, but it can be taken too far. I specifically remember certain customers who [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[],"class_list":["post-563","post","type-post","status-publish","format-standard","hentry","category-peter-durant"],"_links":{"self":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/comments?post=563"}],"version-history":[{"count":1,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/563\/revisions"}],"predecessor-version":[{"id":564,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/posts\/563\/revisions\/564"}],"wp:attachment":[{"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/media?parent=563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/categories?post=563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gccwebsites.com\/startupsales\/wp-json\/wp\/v2\/tags?post=563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}