{"id":6550,"date":"2020-02-25T03:48:09","date_gmt":"2020-02-25T03:48:09","guid":{"rendered":"http:\/\/gccwebsites.com\/startupsales\/?p=6550"},"modified":"2020-02-25T03:48:09","modified_gmt":"2020-02-25T03:48:09","slug":"when-sales-didnt-go-well-in-the-office","status":"publish","type":"post","link":"https:\/\/gccwebsites.com\/startupsales\/when-sales-didnt-go-well-in-the-office\/","title":{"rendered":"When Sales Didn’t Go Well in The Office"},"content":{"rendered":"\n

While the character of Michael is often a personable salesman who is often more empathetic and laid back than other salesman, sometimes he is not willing to adapt his expectations to meet the customers pain. In the episode “Dunder Mifflin Infinity” he tries to win over a customer who recently changed paper providers. Similarly to in the episode where he sells to Lackawanna County, he focuses on forming a personal connection and emphasizes personal relationships to make the sale. He remembers the customers family, and asks genuine questions to try to win him over. He brought a gift basket as well, and throughout the conversation tries to remind the customer of the great customer service provided by Dunder Mifflin. However, the reason the customer switched paper providers in the first place was not the customer service but rather he needed a better price. While Michael assumed the customer would be won over by his friendliness, he didn’t listen to the specific needs the customer had but instead continued on his own routine for sales. His failure to adapt to the needs of the customer and the technology that was changing his industry results not only in losing the sale but also in him driving into a lake.<\/p>\n\n\n\n

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