I work in the admissions office three times a week as a receptionist. Last week I had a very upset mother who came in for a visit. I am no more than the first face you see when you come into the office, so of course I caught most of the heat. I remembered what my boss says when she tells me the customer is always right. The woman wanted us to escort her around to chapel, class, the student union, and lunch. All of the counselors in the office were far too busy to do so that day. I decided to walk them to chapel and explain the campus map to the family, and hoped for the best. You cannot always please the customer 100% but you can try your best!
BoweryJE22
Sometimes the best thing you can do is just to show some effort. Making the customer feel valued is a huge part of sales. Great post!
This is a great example of how to build bondage and rapport with customers! Going out of your way to show her around campus meant a lot to her as a customer, I’m sure. Great job!
Even with ridiculous requests it is true, the customer is “always right”. You did the best thing you could do!