Apple’s “Steps of Service”
Oliver Schwarz Some large companies have very specific training techniques that every customer service employee is trained in. For Apple, it’s a five-step process called the Apple “steps of service”. Apple didn’t…
Sales Process
Attention to detail
Attunement
Business::Advertising
Business::Sales
Business::Small Business
Customer Service
Perspectives on Sales
Retail Sales
Sales Process
Sales Struggles
Salesmen
Small Business
The 700 Shop
Sophia Whiteman Over my lifetime, my family has become friends with a local business owner, who owns and runs The 700 Shop in Kittanning, PA. The shop specializes in men’s clothing and…
A Good Seller vs. a Bad Seller
I have had a very recent experience in the buying world. Up until a few weeks ago when I bought my truck I had not bought much of worth. Obviously…
“I’m not so sure you should.”
Grant Baierl Today in class we had a guest speaker by the name of Dave Starcher. He is a salesman at Keystone Ridge Designs. If you are from Grove City College you…
Don’t Spill Your Candy in the Lobby
Todd Hangliter Don’t spill your candy in the lobby is core concept #2 and it is really interesting. This is just another topic about waiting for the right moments to talk. The…
The 70/30 Rule
Jack S. Paracca These past few classes, Professor Sweet has discussed and shown the true importance of the 70/30 rule. The rule itself makes sense, but it can be difficult to follow and…
Business::Sales
No pressure selling
Perspectives on Sales
Sales Process
Sales Struggles
Sales Tips
Salesmen
Sales Struggle to Success
Bailey Mantzell FUBU – ever heard of it? If you’re an active rap or hip hop follower, you may have seen celebrities wear FUBU attire, or you may have purchased FUBU attire…
Sales with Didenado
Robby Randolph This past week we had a guest speaker in class. The speaker was Coach Didenado, head coach of Grove City College football program. He had a past in sales and…
Wait… sales is about putting the buyer first??
Owen North When people think of sales, they always think of that pushy car salesman or the person on the phone that seems devious and relentless. We think of a salesperson as…
My experience selling without talking budget… and how you can avoid it!
Cameron Suorsa So I made a mistake… A colleague reached out to me and needed a website for their business so that they could sell to customers online before the rapidly approaching…