After hearing Sam Webber speak on her experience with ProfilePasser, I started considering the inherent differences between selling directly to consumers or to retailers and other intermediary parties. Logically, this…
The concept of service as sales seems so intuitive: of course you are serving your customer as you offer them your product or service. However, too often, the culture of…
There are many shared responsibilities between customer service and sales workers. As such, there are a number of best practices that apply to both departments. Here are 4 lessons that…
There is an interesting and inherent relationship between salespeople and a business’s customer service department. Salespeople are often, and understandably, concerned with successfully achieving their sales goals, and presenting themselves…
As with many things in life there is danger in the pursuit of sales “clarity” of falling into two ditches. On the one hand there could be a temptation to…
There has been a lot of discussion at different points throughout the semester of the efficacy of using failure as a source of motivation and inspiration. While it seems rather…
Tesla Motors, Elon Musk’s electric car company, is seeking to redefine the automotive industry in more ways than just producing the most advanced emission-free vehicles on the road. The company…
Forbes released an article entitled “Why We Buy: The 3 Social Selling Factors That Make or Break a Sale” and it was quite good. In this post I will be…
“So, how does this work? Do you talk first or do I talk first?” Carrying a sales conversation can be a challenging thing. Often times the sales person feels the…
In class we talked about clarity. Sandler had many beneficial rules on this topic of things that I had never even thought about. However, it was not one of his…
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