A lot of people have an intellectual understanding that the best sales experiences are those driven by the salesperson with a heart of empathy and a posture of helping. But, man, that’s hard to put into practice! Business aside, I like to think that I’m a pretty good listener and that I take care of people. When my friends have problems, I like to think I’m the kind of person that will listen carefully, asking thoughtful questions and giving the emotional space a person needs to process his or her thoughts. And, of course, I like to think that I’m helping in doing those things well.
For whatever reason, when it comes to sales, I can’t seem to switch off that part of me that wants to keep talking and be obnoxious. Maybe it’s just because it’s who I really am! I’m sorry that this post has been nothing more than one big page of a diary, but I guess all I’m trying to do is start to connect my head, my heart, and my actions. I know I need to be a question-asker, listener, and empathizer. I just need to let those facts start to reshape my attitudes, which can ultimately change the way I approach people, especially in the context of sales.
BoweryJE22
I think it’s great how you took the time to personally reflect on areas where you would be a good salesperson (or even just a good friend) and areas where you know you need to improve. For any of us to improve it’s vital that we can assess ourselves in these areas. And I can relate on needing to ask questions more without talking in between!
I can completely relate to the ability to listen but when it comes to sales I cannot shut up. Do not worry, it will sort its self out eventually. All we need is a little practice like going to a senior center and listen to old people tell their life story. That will truly grow the ability to sit down and be quiet and listen. That is the trick too, to listen intently to them as well.
I think each person has things they struggle with when it comes to sales. Some people have a way easier time pitching the product and generating a conversation. While others have a better time asking questions and really getting to know their customer. It’s all about trying to find that healthy balance between the two. I am terrible at starting the conversation but I can ask questions for days and listen but pitching makes me feel out of my comfort zone.