During class we were talking about asking clients on a scale of 1-10 how much they liked something and then followed up with a “why did you not chose a lower number?” question. Because a new Diner opened up near my house, The Grateful Diner, that my parents decided to go to with the family I thought this would be a perfect time to see how I could use the 1-10 scale.
When I first asked my parents how they thought about it they both said it was really good so I ended up following up with asking how they would rate it on a scale of 1-10. My Mom responded with a 7.5 and my Dad responded with a 8.5 (yeah my Mom and Dad like their half numbers too much). Then I responded with the follow up question, “why did you not chose a lower number” and through that question I was able to get a more detailed response out of them. My Mom answered that she really liked how nice the waitress was, how the pancakes and syrup were really good, and that they were also light so she did not feel sick after eating them. My Dad Responded with that seats were accommodating for all of our family so we weren’t scrunched together he thought the breakfast potatoes were fantastic, the Belgian waffle was delicious and similarly to my mom that the waffle was light so it did not make him feel sick.
What was really interesting about this was that when I just asked normally what they both thought they responded with that it was really good, but once I asked for a scale I ended up getting different numbers. Then, when i dove deeper into it I discovered that while they both agreed that they enjoyed how the food was light and did not make them feel sick, but that they both had different reasons with my mom liking the staff members friendliness while my dad was happy with the seating arrangement that made it so that our family was not squished together.
Overall, I was able to see just how much of an effect using the scale on 1-10 can effect the outcome of an answer, especially when both parties both agreed on liking it. and that you were able to see their individual reason why.
BoweryJE22