Extroverts in sales are typically assumed to be the natural salespeople because of their outgoing attributes. They like to talk a lot and will talk with anyone they meet, and sometimes they won’t stop talking. In sales, there is a time to talk and a time not to talk, and solely just listen to your customer or buyer. An extrovert in a sales conversation might be too much, because they like to jump the gun and go straight to the conclusion in sales. We learned in class about the sales funnel, and we were shown two versions from Coach D and Professor Sweet. In both sales funnels, there is a set time to sit back and listen to further understand what your customer wants in a sales relationship. Extroverts would struggle with this initial part because they would most likely jump the gun and not give their customer a chance to feel comfortable. Ambiverts, on the otherhand, know when to talk and when to stop in a sales conversation. They also have the ability to talk to anyone, but they understand not to jump the gun in a conversation. Sales can be easily thought of as just a conversation that makes a deal. It is deeper than that in an Ambivert’s mind. As an ambivert myself, I want to build a relationship with people in a sales conversation. I don’t just want to make a sale, not knowing who I bought it from or sold it to. In sales, that’s why it matters to understand your customer or salesperson in order to build a relationship and not jump to the gun in sales without knowing who you are working with. It was surprising to hear that Ambiverts work better as salespeople than extroverts, but in reality, it does make sense because you need to know when to draw the line and listen in a conversation to learn about the people you are working with. Finally, extroverts are lovely people, but may not be who you are looking for in sales unless they want to build a relationship like an ambivert would.
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