Customer Service Lessons for Salespeople
RumbaughAG1 There are many shared responsibilities between customer service and sales workers. As such, there are a number of best practices that apply to both departments. Here are 4 lessons that…
Sales Ambassadors
There is an interesting and inherent relationship between salespeople and a business’s customer service department. Salespeople are often, and understandably, concerned with successfully achieving their sales goals, and presenting themselves…
Clarity
Sarah Klein As with many things in life there is danger in the pursuit of sales “clarity” of falling into two ditches. On the one hand there could be a temptation to…
Failure As Motivation
There has been a lot of discussion at different points throughout the semester of the efficacy of using failure as a source of motivation and inspiration. While it seems rather…
How Tesla Motors is Attempting to Revolutionize Auto Sales
schultzdg1 Tesla Motors, Elon Musk’s electric car company, is seeking to redefine the automotive industry in more ways than just producing the most advanced emission-free vehicles on the road. The company…
Why We Buy
Forbes released an article entitled “Why We Buy: The 3 Social Selling Factors That Make or Break a Sale” and it was quite good. In this post I will be…
Who’s Doing the Talking?
Adam Lowe “So, how does this work? Do you talk first or do I talk first?” Carrying a sales conversation can be a challenging thing. Often times the sales person feels the…
Clarity – Not for you, for the Prospect
porterjj1 In class we talked about clarity. Sandler had many beneficial rules on this topic of things that I had never even thought about. However, it was not one of his…
Whose Sale is it anyway?
KlinvexMM1 Sometimes thinking about improvisation is kind of scary. Having to think so quickly on your feet? How do the guys from Saturday Night Live and Whose Line pull it off…
Only awkward if you make it awkward…
The Talk. The budget talk. It’s just one of those things you can either feel like its another simple conversation, or something you would rather never discuss. To be fair,…