A couple of classes ago we had Dan Hudock in as a guest speaker. He talked a lot about body language and its role and importance not only in sales but also in everyday life. He talked about how we subconsciously make judgments about people and make decisions about people based on our first impressions based on their body language that they present to us. He also talked about how we subconsciously present body language that represents how we are feeling. This got me thinking about how much we really do rely on reading people’s body language to determine what others must think of us. This is why I really don’t like speaking in front of groups of people. It is harder to read the body language of 20 plus people sitting down listening to me talk for several minutes straight than it would be in a normal back and forth conversation. In addition, I have always hated making phone calls for the same reason. You can’t read the other person’s facial expressions or body language which makes it hard to determine if they’re enjoying talking with you or not. I also thought it’s interesting how you don’t need to worry about body language with online selling. Social media really does eliminate a whole way of communicating with, reading, and understanding people. I think it is interesting that online selling is doing as well as it is because I would think people are less trusting when they can’t read the person they are buying from. Nevertheless, online selling is increasing both through social media and for stores who have made online shopping an option. Perhaps this is because people would rather just not have to figure out what another person is thinking or feeling and just sidestep that problem entirely by not interacting with a real person.
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